Staples Tactile Point of Sale Machines and Web Accessibility

Goldstein, Borgen, Dardarian & Ho partner Linda M. Dardarian and co-counsel Lainey Feingold negotiated a settlement agreement with Staples in which Staples has agreed to install tactile point of sale devices at all of its California stores by December 31, 2009, and in all of the rest of its stores nationwide by no later than April 30, 2010.  The tactile POS machines have tactile keys arranged like a standard telephone keypad, and allow blind and visually impaired customers to independently enter their PINs and other confidential information when purchasing products at Staples stores.  Under the Settlement Agreement, Staples will also upgrade its commercial web site by no later than June 30, 2009 to make it compliant with Priorities 1 and 2 of the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium.  In negotiating the Staples settlement agreement, we represented the American Council of the Blind (ACB), the American Foundation for the Blind (AFB), the California Council of the Blind (CCB), and the Bay State Council of the Blind (BSCB).

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