CVS Point of Sale Machines & Web Accessibility

Goldstein, Borgen, Dardarian & Ho partner Linda M. Dardarian and co-counsel Lainey Feingold negotiated a settlement agreement with CVS/pharmacy, the nation’s largest retail pharmacy, in which CVS has installed tactile point of sale devices in each of its more than 6,900 stores nationwide.  The tactile POS machines have tactile keys arranged like a standard telephone keypad, and allow blind and visually impaired customers to independently enter their PINs and other confidential information when making purchases at CVS stores.  Under the Settlement Agreement, CVS will also upgrade its commercial web site by no later than December 31, 2009 to make it compliant with the Web Content Accessibility Guidelines (WCAG) promulgated by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium.  In negotiating the CVS settlement agreement, we represented the American Council of the Blind (ACB), the American Foundation for the Blind (AFB), and the California Council of the Blind (CCB).

Case Documents