Goldstein, Borgen, Dardarian & Ho and Disability Rights Advocates negotiated a landmark settlement with Kaiser Permanente to further enhance the accessibility of health services for California patients who are blind or low vision.
Highlights of the agreement include:
- Adoption of new policies and practices regarding alternative formats (such as braille, audio, large print, and talking prescription labels) that Kaiser Permanente will provide to its patients who are blind or have other vision disabilities;
- Ongoing training of new and existing Kaiser Permanente personnel on best practices for interacting with individuals who are blind or low vision;
- Improved methods of providing individuals who are blind or low vision with equivalent information and privacy in pharmacies and laboratories;
- Evaluating the accessibility of all touch-screen kiosks to individuals who are blind or low vision and undertaking efforts to prioritize making these kiosks accessible; and
- Accelerated removal of architectural barriers affecting persons who are blind or low vision.
In negotiating the Kaiser Permanente settlement, we represented California Council of the Blind individual clients who are blind or low vision.
- CCB Kaiser Press Release Settlement PDF 02/02/2016